1. Introduction
At Glazora (“we”, “our”, or “us”), your privacy is very important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or interact with our services.
2. Data Collected
We may collect the following types of information:
Contact Information: Name, email address, phone number, address, etc., when you fill out our contact or quote request forms.
Project Details: Any renovation or design information you provide.
Technical Data: IP address, browser type, operating system, and browsing behavior via cookies and analytics tools.
Subscription Data: Your email address and consent when you subscribe to our newsletter.
We use your information to:Respond to inquiries and provide project quotes.
Deliver our services and communicate with you.
Send promotional emails and updates (only if you opt-in).
Improve our website and user experience.
We do not sell or rent your personal data to third parties.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:
The Facebook page plugin is used to display our Facebook timeline on our site. Facebook has its own cookie and privacy policies over which we have no control. There is no installation of cookies from Facebook and your IP is not sent to a Facebook server until you consent to it. See their privacy policy here: Facebook Privacy Policy .
4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
We may share your information with:
Trusted contractors or partners when necessary to fulfill your request.
Third-party tools or platforms we use (e.g., email marketing, analytics) — all of which are GDPR- and PIPEDA-compliant.
Legal authorities if required by law.
6. How Long We Retain Your Data For
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
Responding to your inquiries or service requests
Maintaining records for business or legal obligations
Providing ongoing project support or follow-up communication
If you’ve subscribed to our newsletter, your contact information will be retained until you unsubscribe or request deletion.
We regularly review the data we hold and securely delete any information that is no longer necessary.
7. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
8. Your Data Rights
You have the right to:
Request access to the personal information we hold about you.
Correct, update, or delete your data.
Withdraw consent to marketing communications at any time.
To exercise these rights, please contact us at: info@glazora.ca
9. Third Party Websites
Our website may contain links to other websites. We are not responsible for the content or privacy practices of those sites.
10. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to Glazora, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.